Most e-commerce companies dream of building a subscription model that generates meaningful recurring revenue. Fewer are willing to walk away from it once they do. That’s the bet Amber Venz Box is making. As co-founder of LikeToKnow.it or LTK, she built an online affiliate and commerce marketing company to monetize her work as a personal shopper and early online influencer on her own website and on social networks like Instagram. Now, as LTK focuses on its own social shopping platform featuring individual creators, her plan is to pivot away from charging brands and instead openly share the data her platform has collected about creators and product sales with them. The decision reflects her belief that the creator economy is entering a new phase—one where creators are increasingly building businesses around audiences they can reach directly. In a conversation with Founder Brew, Amber Venz Box gets candid about stepping away from a model that generated predictable revenue, where she thinks the creator economy is heading next, and what it’s like building a startup outside of Silicon Valley or New York. What systems need to be in place for creators to turn their community into a business? One of the first things is they think of themselves as a professional. The second is they have a true plan of what their business is going to look like, meaning: How often are you going to publish? What are my goals? How am I going to measure that? One of the most important and unsaid things in the creator industry is making sure you’re providing the service the consumer wants in the way they want…people like to be in aggregated content channels, whether it’s an Instagram, it’s an LTK, it’s a TikTok or LinkedIn, and so meeting that customer expectation is something that LTK has taken on on their behalf. You have to know what the value of your business is. I tell creators: Your opportunity set is your daily reachable audience—however many people know you, and you can reach them daily, reliably. Don’t get distracted by shares, sends, saves, follows, and all those things that ultimately don’t matter. Read more about Venz Box’s decision to walk away from recurring revenue.—JH |